Royal VIP Limo & Transportation
Royal VIP Limo & Transportation LLC provides private, pre-arranged chauffeur and transportation services throughout the Dallas–Fort Worth area. The following policies are designed to promote passenger safety, service reliability, regulatory compliance, and clear expectations for every reservation.
Licensed • Commercially Insured • Private Pre-Arranged Transportation
Zero-Tolerance Intoxicating Substances Policy
ROYAL VIP LIMO & TRANSPORTATION LLC Zero Tolerance Intoxication Substance Policy:
ROYAL VIP LIMO & TRANSPORTATION LLC is committed to protecting public safety and has instituted a strict zero-tolerance policy regarding intoxicating substances. Drivers are strictly prohibited from using intoxicating substances while providing transportation services.
If you believe your driver may be under the influence of drugs and or alcohol, please have the driver end the trip immediately. Please contact us
Driver must report to the office upon ending the trip.
If the driver tests positive, he or she will be subject to immediate removal.
The company periodically checks and updates its policy.
For Complaints
City of Dallas – The Department of Aviation Transportation Regulation Division 3448 West Mockingbird Ln Dallas ,TX 75235
311: Dial 311 for immediate assistance with complaints or inquiries
Phone: (214) 670-3161
FAX Number: (214) 670-6968
E-mail: avitransportationregulation@dallascityhall.com
Reservations & Payments
All transportation services are private and pre-arranged. A reservation is not considered confirmed until it has been accepted and confirmed by Royal VIP Limo & Transportation LLC.
A deposit may be required to secure a reservation. Unless otherwise stated in the reservation confirmation, any remaining balance must be paid according to the payment terms provided at the time of booking.
Additional services, stops, waiting time, overtime, parking, tolls, airport fees, venue fees, or other charges incurred during service may be added to the final balance when applicable.
By confirming a reservation, the customer agrees to the rates, itinerary, payment terms, and applicable policies provided with the reservation.
Cancellation & No-Show Policy
Cancellation requirements vary based on the type of service, vehicle, and reservation. Unless otherwise stated in the reservation confirmation or service agreement, the following cancellation terms apply:
Airport & Point-to-Point — Sedan/SUV
Cancellations must be made at least 4 hours before the scheduled pickup time. Cancellations made within 4 hours of the scheduled pickup time may be charged the full reservation amount.
Hourly Service — Sedan/SUV
Cancellations must be made at least 24 hours before the scheduled start time. Cancellations made within 24 hours may be charged the applicable minimum booking amount or up to the full reserved amount.
Sprinter Van — Point-to-Point / Transfer
Cancellations must be made at least 24 hours before the scheduled pickup time. Cancellations made within 24 hours may be charged the full reservation amount.
Sprinter Van — Hourly / Charter
Cancellations must be made at least 72 hours before the scheduled start time. Cancellations made within 72 hours may be subject to the applicable deposit, minimum booking requirement, or up to the full reservation amount.
Mini Coach & Motor Coach
Cancellations must be made at least 7 days before the scheduled service date. Cancellations made within 7 days may be subject to the applicable deposit or up to the full reservation amount, in accordance with the reservation confirmation or service agreement.
Weddings, Major Events & Specialty Reservations
Special cancellation and deposit terms may apply to weddings, major events, multi-vehicle reservations, specialty vehicles, and other reservations requiring advance vehicle commitment. Applicable terms will be disclosed in the reservation confirmation or service agreement.
No-Show Policy
No-show reservations are subject to the full reservation charge. A reservation may be considered a no-show when the passenger cannot be located or contacted after the applicable complimentary waiting period and reasonable attempts have been made to contact the passenger.
Reservation-Specific Terms
If different cancellation terms are stated in a reservation confirmation, quote, contract, or service agreement, those reservation-specific terms will apply.
Pickup & Waiting Time
Complimentary waiting time is provided based on the type of pickup:
Airport Pickups
• Domestic Arrivals: 30 minutes
• International Arrivals: 45 minutes
We monitor flight information when flight details are provided. Flight delays may result in adjustments to the scheduled pickup time when reasonably possible.
Passengers should contact us promptly if they experience baggage delays, customs delays, missed connections, or other circumstances that may affect the pickup.
Airport pickup procedures are subject to applicable airport rules, designated commercial transportation areas, and traffic restrictions.
Non-Airport Pickups
Complimentary waiting time of 15 minutes is provided for non-airport pickups unless otherwise stated in the reservation confirmation.
Additional waiting time may be subject to waiting or hourly charges. Passengers should notify us as soon as possible if they expect to be delayed.
Waiting time is calculated from the confirmed pickup time unless otherwise specified.
Hourly, Event & Wedding Transportation
Hourly transportation is subject to a 3-hour minimum unless otherwise stated in the reservation confirmation.
Reserved time begins and ends according to the confirmed itinerary. Additional time requested during service is subject to chauffeur and vehicle availability and may result in additional charges.
Event and wedding transportation may be affected by traffic, road closures, venue restrictions, security procedures, designated pickup areas, and other circumstances outside our control.
Customers are responsible for providing accurate itinerary and timing information. Significant itinerary changes may result in additional charges.
Passenger Conduct, Smoking & Vehicle Damage
Smoking, vaping, marijuana use, and the use of illegal substances are strictly prohibited in all vehicles.
A minimum fee of $400 will apply for smoking, vaping, marijuana use, marijuana odor, or other smoke-related contamination in the vehicle.
A minimum cleaning fee of $250 will apply for vomit, spills, excessive mess, or other conditions requiring special cleaning or treatment.
Additional charges may apply when the actual cost of cleaning, deodorizing, repair, replacement, or vehicle downtime exceeds the applicable minimum fee.
Customers are responsible for damage caused by the passenger or members of the passenger’s party. Repair or replacement costs may be charged in addition to any applicable cleaning fee.
Illegal, dangerous, abusive, or disruptive behavior may result in immediate termination of service without refund when necessary to protect the chauffeur, passengers, vehicle, or public.
Accessible Transportation
Wheelchair-accessible vehicles are available upon request. Advance notice is recommended so appropriate transportation can be arranged based on availability and passenger requirements.
Safety & Regulatory Compliance
Royal VIP Limo & Transportation LLC operates as a private, pre-arranged transportation provider and maintains commercial insurance as required for applicable operations.
Chauffeurs and vehicles used for regulated transportation services are required to comply with applicable licensing, permitting, insurance, safety, and airport requirements.
Transportation services provided at Dallas Fort Worth International Airport and other regulated locations are subject to the applicable rules and requirements of those jurisdictions and facilities.
Contact & Complaints
Questions regarding reservations, charges, safety, or these policies may be directed to:
Royal VIP Limo & Transportation LLC
Dallas–Fort Worth, Texas
Phone/Text: (929)922-9990
Email: info@royalvipdallas.com
Transportation-for-hire complaints or suspected regulatory violations within the City of Dallas may also be reported to the City of Dallas by calling 3-1-1.
Effective Date: September 28, 2026
Last Updated: September 28, 2026
Royal VIP Limo & Transportation LLC reserves the right to update these policies when necessary. The policies and terms applicable to a specific reservation are those provided or in effect at the time of booking, unless otherwise agreed in writing.